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Shopping Policy

Terms and Conditions
Pehnva is a service to people looking to shop for Ethinic Indian Clothing online. Please analyse the following fundamental policy that administers your usage of the Website. Although you may "bookmark" a particular portion of this Website and thereby bypass this Agreement, your use of this Website still binds you to the terms. Since we may revise this Agreement at any time, you should visit this page periodically to review the terms of your usage.
Privacy Policy
Privacy is very important to us. We are Paypal verified seller. You shall make payment directly to Paypal via their secure payment gateway. We will receive your payment from Paypal who will keep your credit card information is secure and the other information i.e. email or measurements will be used only to execute the order and will not be shared with anyone else.
PayPal protects buyers 100% against unauthorized payments sent from their accounts.
Please visit: PayPal for more information about Privacy, Prevention and Protection.
Return Policy
Since most of the items displayed are customized as per individual customer's order, thus it would not be possible to accept:
- Any returns upon delivery of the product at the customer's unless there is any discrepancy in the product which is contrary to the customer's order / details on Pehnava.com.
- Any change in the order during stitching / shipping status.
- Any re-fund upon completion of the purchase transaction (unless the item is out of stock)
Payment Options
The following option is available for International customers:
Credit Cards including Visa and MasterCard, American Express and Diners Card (via Paypal)
The following options are available for India - based customers:
- Credit Cards including Visa and MasterCard, American Express and Diners Card (via Paypal)
- Direct Deposit in Bank (ICICI bank)
Shipping Policy
-We use standard shipping carriers like DHL, FedEx, UPS or USPS.
- Being custom made garments, shipping duration includes stitching time as well. Normally, we take 12 - 15 business days to ship from the day we receive your final measurement or final confirmation of size and payment. Some case 4-5 extra days are required to execute the order. International shipping takes around 5-6 business days, but shipping time depends on many factors and we cannot guarantee the same.
- Items are directly shipped from India and hence might take longer for delivery. However, you will receive item within specified duration.
Within USA, we ship to continental USA states only. Extra charges may apply for shipping to APO/FPO/HI/AK/PO Box addresses. Please contact us before you place your order.
Disclaimer
Pehnava expressly disclaims any duty to update or revise the materials on this website, although we may modify the materials at any time without notice. By your use of this website, you acknowledge that your use is at your sole risk and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this website. You further acknowledge that we shall not be liable for any damages or any kind related to your use of this website. .